Customers who buy goods in our company, in order to ensure your interests, please inspect the goods on the spot when you receive the goods. if you find that the goods are damaged in transit, you have the right to ask the distribution personnel to take the goods back for re-distribution or ask the post office to show a certificate. Claim for compensation from the post office.

We only offer one free door-to-door return and exchange. Please contact us again within the valid time after seeing all the goods, and please prepare the product and invoice for inspection.

If the return is due to the customer's own reasons, please contact the customer service center and return it to our company. Request:

(1) comply with the return time: within 1 week of receipt of the goods (subject to the date of signing).

(2) the packaging and the goods themselves are in good condition.

(3) Please bring the original invoice and return it if you have issued the invoice.

If you find a product quality problem after receiving the goods, you can call to return and exchange the goods within 5 days from the receipt of the goods. Return the goods, and please return the outer packaging, internal accessories, sales receipts, etc., together with the products, we will give you a replacement or refund within 2 working days after receiving your goods. 7 days after the customer receives the goods, if there is a quality problem, please choose the maintenance service of the factory; the goods that the manufacturer has special regulations shall be carried out in accordance with the manufacturer's regulations.

The goods you want to return and exchange must be complete with original packaging, accessories, user instructions and warranty cards; you should also have documents that can effectively prove that the goods were purchased at our place.

Our company has the right to refuse the return and exchange requests of customers under the following circumstances:

(1) the return and exchange requirements caused by delivery errors are not found by door-to-door delivery customers. When you receive the goods, please carefully check and accept the goods according to the delivery slip. The goods are short, missing, dirty and damaged. Please point out on the spot that they will be redistributed free of charge and will not be accepted later.

(2) the return and exchange requirements exceeding the time limit for return and exchange of goods. Within one week of return and within one month of replacement (subject to the date signed by the customer).

(3) the goods returned and exchanged are incomplete or their appearance is damaged.

(4) customer invoice or invoice is missing or incomplete.

(5) returns due to customers' own reasons (such as not seeing the brief introduction before ordering, duplicating orders, etc.).

(6) the customer requires that the goods be replaced with other goods.

(7) the customer did not contact the customer service center in advance before visiting the door.

If product quality problems occur, we will exchange goods, repair and solve other problems for you through friendly negotiation; if there are any problems that can not be solved through consultation, it can be referred to the quality supervision committee arbitration agency or consumer rights protection association to solve.